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Terms & Conditions

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Store Policy & Customer Care

Welcome to OpaleChérie – Where Beauty Meets Grace

At OpaleChérie, we believe that elegance begins the moment you shop with us. More than a beauty brand, we are a house of refinement, craftsmanship, and care. Every interaction is designed to reflect the same sophistication and quality as our products—from your first click to the moment your order arrives.

Our Commitment to You

We understand that shopping online requires trust. When you choose OpaleChérie, you’re not just purchasing beauty—you’re embracing a promise of excellence. Here’s what we’re dedicated to providing:

  • Exquisite, high-quality products that embody timeless beauty and craftsmanship.

  • Safe, secure checkout with encrypted payment systems to protect your information.

  • Complimentary, reliable shipping to bring luxury directly to your door, at no additional cost.

  • A seamless and respectful return process, because your satisfaction is always our priority.

Why Shop With OpaleChérie?

  • Trusted by Generations: Since 1987, we’ve been a symbol of refined French beauty, cherished by discerning clients worldwide.

  • Security & Privacy: We protect your personal information with the utmost care, using industry-leading security standards.

  • Satisfaction Guaranteed: If you're not fully delighted with your order, we’ll work with you personally to make it right.

Here for You – Always

Should you have any questions, concerns, or simply need guidance, our dedicated customer care team is here to assist you with the attention and warmth you deserve. Every inquiry is met with the same level of care we put into our products—nothing less.

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Terms & Conditions

At OpaleChérie, our Terms & Conditions are designed to clearly define the respectful and transparent relationship we uphold with each of our valued customers. These terms outline the rights, responsibilities, and expectations that guide all interactions with our online boutique.

As a brand devoted to refined beauty and excellence, our Terms & Conditions are thoughtfully tailored to reflect the nature of our offerings—whether they be premium skincare, artisanal beauty tools, or signature accessories. They serve to protect both you, the customer, and the integrity of the OpaleChérie experience.

By engaging with our website, you agree to abide by these terms, ensuring a smooth, secure, and trustworthy shopping experience for all.

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Terms & Conditions ext.

Effective Date: [Jan 2025]

Welcome to OpaleChérie. These Terms & Conditions (“Terms”) govern your access to and use of our website, services, and products. By visiting or shopping on our site, you agree to be bound by these Terms, which are designed to ensure a safe, respectful, and transparent experience for all.

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1. User Eligibility

To make a purchase on opalecherie.com, you must be at least 18 years old or the age of majority in your jurisdiction. By using our site, you confirm that you meet this requirement and have the legal capacity to enter into a binding agreement.

2. Account Registration

Creating an account is optional but provides access to order tracking, purchase history, and personalized features. You are responsible for maintaining the confidentiality of your login credentials. OpaleChérie reserves the right to suspend or terminate accounts found to be in violation of our policies.

3. Product Information

We take great care to ensure all product descriptions, images, and pricing are accurate. However, OpaleChérie does not guarantee that all information is free of errors. In the event of inaccuracies, we reserve the right to correct them without prior notice.

4. Pricing & Payment

All prices are listed in your selected currency and include applicable taxes where required. Accepted payment methods include major credit and debit cards, PayPal, Apple Pay, and other secure digital options. All transactions are processed through encrypted, third-party payment gateways. We do not store your payment information.

5. Shipping & Delivery

OpaleChérie proudly offers complimentary shipping on various eligible orders. Delivery times may vary depending on location, demand, and carrier availability. While we strive to meet estimated delivery windows, delays may occur beyond our control.

6. Returns & Exchanges

Customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may request a return or exchange within 14 days of receiving your order. Products must be unused, in original packaging, and accompanied by proof of purchase. For hygiene reasons, certain items may not be eligible for return.

For more details, please review our full Returns Policy.

7. Product Warranties

Our products are crafted with care and quality. Should any item arrive damaged or defective, please contact our Customer Care team within 7 days of delivery. We will assess the issue and offer a replacement or refund as appropriate.

8. Intellectual Property

All content on opalecherie.com—including logos, product names, images, text, and design elements—is the exclusive property of OpaleChérie and is protected under international intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

9. Promotions & Discounts

Occasionally, we may offer promotional codes or discounts. These are subject to terms specific to each offer and may not be combined unless explicitly stated. OpaleChérie reserves the right to cancel or modify promotions at any time.

10. Account Suspension or Termination

We reserve the right to suspend or terminate access to our services for any user found to be in violation of these Terms,

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Shipping & Returns

OpaleChérie Shipping Policy

At OpaleChérie, we believe that elegance should arrive beautifully and seamlessly. Our commitment is to ensure that your order is delivered in a timely and secure manner, reflecting the care and quality of our brand.

Processing Time

Once your order is placed, our fulfillment team begins carefully preparing your items for shipment. Processing typically takes 1–2 business days. During periods of high demand (such as promotional events or holidays), processing may take slightly longer.

Shipping Time

Shipping durations depend on your delivery location. Below are our general estimated delivery times:

  • Within the United States & Europe: 5 to 9 business days

  • Other International Destinations: 14 to 21 business days

You will be notified if there are any changes to these timeframes.

Complimentary Shipping

We are pleased to offer complimentary shipping on all orders—no additional shipping fees will be charged at checkout. It is our way of bringing luxury to your doorstep, effortlessly.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email that includes a tracking link. This allows you to follow your order’s journey until it arrives safely in your hands.

Delays

While we strive to ensure timely delivery, delays may occasionally occur due to factors beyond our control (such as customs clearance, extreme weather, or holidays). Should any delay arise, we will keep you informed and assist you every step of the way.

Return & Exchange Policy

At OpaleChérie, your satisfaction is paramount. If a product doesn’t meet your expectations, we offer a simple and respectful return process.

Eligibility for Returns & Exchanges

You may request a return or exchange within 21 days of receiving your order, provided that the item is:

  • Unopened and unused (for non-defective products)

  • In its original, undamaged packaging

  • Accompanied by proof of purchase (receipt or order confirmation)

To initiate a return, please either follow the return link in your shipping confirmation email or contact our support team.

How to Initiate a Return

  1. Locate the return link in your shipment email or visit our website’s contact section.

  2. Provide your order number and reason for return.

  3. Await confirmation and return instructions from our team.

Return shipping costs are the responsibility of the customer, unless the item arrived damaged or was incorrect.

Weight Verification

To ensure item integrity and fairness, all returned parcels are verified by weight. Returns with discrepancies greater than 10% (e.g., missing components or empty packages) may be denied or require further investigation.

Non-Returnable Items

Please note that we are unable to accept returns on the following:

  • Sale or promotional items

  • Gift cards

  • Personalized or customized items

Damaged or Incorrect Orders

If your order arrives damaged or contains an incorrect item, kindly notify us within 7 days of delivery. Include photo or video evidence and use the returns link provided in your email or message our customer care team. We will offer either a replacement or a full refund based on your preference.

At OpaleChérie, we strive to make every aspect of your shopping experience graceful, secure, and satisfying. If you ever have a question or concern, we encourage you to reach out to our customer support team—we are here to assist you with care and attentiveness.

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